![]() ![]() If the problem persists across different clients, then there is likely nothing we can do to solve the problem except wait for the server issues to be repaired please do not open new tickets regarding these kinds of problems. These problems can be confirmed by logging in to your account using the equivalent mainline client for example if the problem is with MSN, login with Microsoft Messenger to see if it occurs using that client as well. In some cases the problems encountered in Adium can actually be a result of a server-side problem (i.e. If you don't know where to go from there, Contact Us and we'll help you narrow the field. If the problem doesn't occur on the other user account, then you know it's something in your current account. Temporarily creating a new user (in System Preferences → Accounts) is the best way to check against these issues.Ĭreate the account, log out of your account (Apple Menu → Log Out), and log into the new one. Occasionally, an issue in Adium can be caused by a strange setting for your OS X user, or other installed software (especially system mods and hacks). Rename your "Adium 2.0-old" folder back to "Adium 2.0" and "" to "".Delete the new "Adium 2.0" folder and the new "" file that Adium created.If that doesn't work, then you may as well revert to your previous preferences: In many cases where this solves the problem we do not have the manpower to discover why the preferences were causing a problem (as this can be a lengthy process), so your only solution may be to lose all or some of your preferences. This is a very common fix for many issues and therefore is a highly recommended step - please try it even if you don't want to trash your preferences altogether since it can at least help narrow down the problem and may provide alternate solutions. Rename the "Adium 2.0" folder to "Adium 2.0-old".Home Folder → Library → Preferences →.Home Folder → Library → Application Support → Adium 2.0.It's easy to rule out both of these by trying a fresh set of preferences. It may also happen that you've managed to configure your Adium in such a way to discover a bug that requires a specific combination of preferences to trigger. Information on removing and (re)installing Xtras is available in the Adium Xtras documentation.Ĭorrupt or old preferences can be a good source of crashes and other odd behavior. Instead, please report the problem to the Xtra's author. The Adium team isn't responsible for Xtras that aren't bundled with Adium, and creating a ticket is not an effective way to get the Xtra fixed. Please do not create a ticket for a non-standard Xtra. If that works, start moving Xtras back – relaunching Adium after each one – until the problem reoccurs then you've found the bad one. ![]() If you've installed plug-ins or other Adium Xtras, they may be causing your problem (depending on the problem - a contact list style won't cause message view problems, for example). If you are using a beta version or a nightly build, the last stable release from the Adium Website may be better suited for your use. If you're using an older version, the newest release of Adium may already include a fix for your problem. Make sure you're using the newest Adium release Further down, you will find details on that.Ģ. However, troubleshooting Adium's preferences does make sense. Otherwise, don't bother to try it-it won't help. It only works for certain very specific types of problems (such as if you "slimmed" your Adium, as mentioned later) if you get to the point of asking us for help, we'll tell you if it's appropriate to try a delete and reinstall. ![]()
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