Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.) But, if you’ll kindly leave your name and number, I’ll get back with you to discuss how you can take advantage of (insert x opportunity.).Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations. The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers.Do tell the caller when they can expect a return call and actually follow through within that timeframe.Do invite the caller to leave a message.Do apologize for being unavailable at the moment.Avoid leaving customers confused with too many details and complications just keep it simple.Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached.Avoid turning customers off with overused and impersonal phrases like “your call is very important to us.".To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: How To Record A Great Business Voicemail Greeting The goal should be a balance of uniqueness and practicality. In fact, trite and generic should be off the table. That said, the structure can vary depending on the situation. Voicemails need to maintain a professional consistency that’s aligned with the entity it’s representing. Now that the importance of having current and applicable voicemail greetings has been established, the big question of how remains, right? How does one create this stellar voicemail selection and improve their business voicemail greeting? Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. The power of the right voicemail greeting is the caller actually staying on the line to leave that contact information or gain access to an alternative contact point. It’s actually a gateway to encourage recruiters, clients, connections, venders, and other callers to continue forward with the first step in developing a business relationship, which is them making contact. On the other hand, a stellar professional voicemail is more than just a way to ensure callers are heard. Those aren’t traits that any business wants to associate itself. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency. For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship.
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